To our community
Thank you for believing in us, the incredible support we have received from our community (both in-person and in the digital space) have truly warmed our hearts - more than 80% of our Bespoke commissions in 2020 alone have been completed exclusively online, through email and digital means of communication. The trust that you have placed in our commitment and service drives us to always strive for better, and we thank you for being there with us through this time.
Since March 2020, we have put in place additional measures to ensure the safety of our team and our clients - we've put together an advisory note to let you know what measures have been taken, and so that you can voice concerns or questions, and let us know how we can do better.
Prioritizing your health and safety.
Our team has worked tirelessly to reduce in-person interactions to curb the spread of Covid-19, by providing high-resolution images and videos of stones and pieces and through holding virtual appointments.
We now offer the option of viewing our pieces on your own, without any physical interaction by the placement of a fully refundable 70% deposit. Due to shipping constraints, this option is only offered to clients based in Singapore.
Where in-person viewings are requested or pieces are sent to the comfort of your home for a viewing, our team takes the following precautions:
1. Cleaning | All our pieces are thoroughly cleaned and sanitized prior to and post-viewing using disposable disinfectant wipes or swabs; and
2. In-Person Interactions | All our deliveries are contactless as far as possible (our delivery hero stays by the door to ensure the package is picked up). Where in-person interactions are absolutely required for pick-ups or viewings, masks are kept on at all times, and hands are sanitized pre and post viewing.
To ensure that our jewellers continue to work safely and take all necessary precautions at their workshops, we are maintaining our timelines of 3-5 weeks on made-to-order pieces.
If you are purchasing a gift, please do let us know once you have placed your order, and we would be more than happy to include a complimentary gift-wrap, so your special one knows they are loved.
If you have questions about anything at all, don't hesitate to reach out at firstname.lastname@example.org. We look forward to hearing from you!